2019 and Goals. Putting the Cart before the Horse.
“A man has to have goals - for a day, for a lifetime - and that was mine, to have people say, 'There goes Ted Williams, the greatest hitter who ever lived.'”…
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Mistakes get made. Everyone understands that. You ordered a wrong size, we used a wrong thread color. You gave us the wrong date, we sent it to the wrong address. And then there are issues that aren't mistakes but just problems. A button falls off, UPS dropped your box in a puddle, you just don't like the shirts you picked out.
If anything like this ever happens to you, just let us know. YOU DON'T NEED TO RETURN THE PRODUCT FOR US TO FIX IT! Whether you need a replacement or a refund, it doesn't matter. That's our No Returns Necessary Guarantee.
We've been in business for over 40 years. We trust you and want you to Trust The Queen.
A Note about Our Guarantee
Many people think we are crazy to offer this guarantee because it is so easy
to abuse. Occasionally we run into problems, but our guarantee is one of the
parts of Queensboro that we are most proud of. There have been times,
though, when we just can’t satisfy a customer. In those instances, we reserve
the right to resolve the issue with a refund instead of a replacement. We also
reserve the right to not accept additional orders that we think are likely to
repeat the issue. Thank you for understanding this “small print” in our No
Returns Necessary Guarantee. We are very lucky to work with the best, most
honest customers in the entire world! We look forward to working with you for
many years to come!
Mistakes get made. Everyone understands that. You ordered a wrong size, we used a wrong thread color. You gave us the wrong date, we sent it to the wrong address. And then there are issues that aren't mistakes but just problems. A button falls off, UPS dropped your box in a puddle, you just don't like the shirts you picked out.
If anything like this ever happens to you, just let us know. YOU DON'T NEED TO RETURN THE PRODUCT FOR US TO FIX IT! Whether you need a replacement or a refund, it doesn't matter. That's our No Returns Necessary Guarantee.
We've been in business for over 40 years. We trust you and want you to Trust The Queen.
A Note about Our Guarantee
Many people think we are crazy to offer this guarantee because it is so easy
to abuse. Occasionally we run into problems, but our guarantee is one of the
parts of Queensboro that we are most proud of. There have been times,
though, when we just can’t satisfy a customer. In those instances, we reserve
the right to resolve the issue with a refund instead of a replacement. We also
reserve the right to not accept additional orders that we think are likely to
repeat the issue. Thank you for understanding this “small print” in our No
Returns Necessary Guarantee. We are very lucky to work with the best, most
honest customers in the entire world! We look forward to working with you for
many years to come!
Queensboro Blog
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“A man has to have goals - for a day, for a lifetime - and that was mine, to have people say, 'There goes Ted Williams, the greatest hitter who ever lived.'”…
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“I am not afraid of an army of lions led by a sheep; I am afraid of an army of sheep led by a lion." - Alexander the Great A marketing partner…
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What’s in a Name? “If I'm gonna tell a real story, I'm gonna start with my name.” Kendrick Lamar, American Musician In the late ‘70’s when I first started selling shirts in…
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“Things turn out best for the people who make the best of the way things turn out.” – John Wooden My Father was in the handbag business with his two brothers. It…
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Niki from our Customer Experience Team Asks: “How do you create a family of 150+ people who aren’t related?” Way back in 1858, one of the great lines from literature is the…
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An email subscriber asks: “As hard as you guys seem to try to be so customer friendly, why do you send so many emails? If you are, or are considering becoming, a…
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A customer and an aspiring entrepreneur asks - What has been your greatest breakthrough? In the 35+ years of selling custom embroidered t-shirts and printed logo apparel and promotional products, a period…
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Matt from marketing asks: Think you could tie our Chili Cookoff next week into our larger mission of Helping People Share Who They are With The World? Next week we will be…
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While writing last week’s post I asked myself: What do you think was the biggest mistake you have ever made at Queensboro? Every education is unique, just like every business is unique.…
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