I've been buying from this company for DECADES! They were still located in NY when I first "discovered" them. I never have been a big customer, but ALWAYS have been treated as if I were. Queensboro's guarantee is unlike any other I ever have seen- they truly DO stand solidly behind whatever they sell. AND, their polos are the most comfortable shirts you will wear - I live in them spring, summer, and fall - their softness and coolness are unbeatable, especially on hot, humid, "sticky" days. I expect to be a customer for life!