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Help


We've done everything we can think of to make using the Queensboro website easy. But, we're human, and we're willing to accept that we didn't think of everything. Below are a few navigational tips to make your visit more pleasant. If you are still having difficulty after reading our tips, please contact us at 800-847-4478 and we'll do everything we can to get things smoothed out.

Signing In

Finding The Items You Want

Adding Items To Your Shopping Cart

Proceeding To Checkout

Confirming Your Logo Colors

Changing Your Logo Colors

Verifying And Updating Your Shipping Address

Managing Deadlines

Paying For Your Order

Reviewing and Confirming Your Order



Signing In


To enter our website you need to have placed an order with us in the past. If you're not presently a Queensboro customer, you're not only missing out on some great deals, but we've missed the opportunity to get to know you. If you'll be kind enough to register, we can remedy both those situations.

If you are an existing customer, we'd like to take a quick moment to thank you for your business. Thank you very, very much.

To sign in, all you have to do is enter the email you previously provided us, or you can enter your customer number and zip code. Your customer number should be on any communication you've received from us.

Whichever method you use, click the "Sign In" button.

If you happen to have more than one customer number, you'll only be able to see logos for the customer number or email address you enter when you sign in. To see your other logos, you'll need to "Logout" using the convenient little link in the upper right corner of the page. That will bring you back to the sign in page where you can enter your other customer number or email address.

Finding the items you want


We've tried to simplify the process of shopping by breaking our product line down into categories. However, if you'd like to get an overview of our entire product line, click on "All Products" under any category.

Using the search tool allows you to find all instances of a type of product, no matter what category it's in. If you type "polyester", for instance, you'll be able to browse through all products that have polyester in their description.

Once you've pulled up a list, our "Sort Filter" will appear above the first item listed since too much information can be overwhelming. Click on the arrow and you'll be able to sort the list by price or popularity.

Adding items to your shopping cart


OK, you've found the perfect item. How do you get it from our hands to yours?

Every item you see listed will have an "Shop Now" popup button. When you'd like to order an item, click that button to go to the product page for that item where you can see the sizes and fabric colors available for that product. You can see how your logo will appear on each background by placing your cursor over each color square in the color selection table.

To add the item to your shopping cart, just enter the quantity of each color and size you would like, and then click on the big green "Add to Cart" button at the bottom of the table. Your Shopping Cart will keep a running total of everything you have ordered and will display quantities, colors, and cost.

You can change quantities of sizes and colors within your Shopping Cart at any time and you can remove an item from your Shopping Cart by just changing the quantities to zero. After updating your cart click the "Click Here to Save Cart Changes" button.

If you'd like to order other products, you can then click on the "Continue Shopping" button at the bottom of the page but remember to "Click Here to Save Cart Changes" before you "Continue Shopping". When you're happy with what's in your cart, just click on the "Proceed to Checkout" button.

Proceeding to checkout


The checkout process consists of several tasks. Some people find them pleasant. Some people don't. Hang in there.

We've done everything we can to streamline the process, but there are a few tasks that have to be accomplished to make sure that we get your order to you correctly and on time. We want all your Queensboro surprises to be pleasant surprises.

Confirming your logo colors


The first page you'll encounter after clicking the "Checkout" button gives you the chance to approve or change your logo colors. We want your logo to shine. If your logo has your company name in black letters and you've just ordered black polos, the rest of your logo might shine, but your company name is going to disappear into the fabric color.

We don't want that and neither do you. Please look at each of your logos carefully.

On some of the logos, you'll see the Approve Box has already been checked. The logo colors for that fabric color have previously been approved and probably run on a previous order. You can still change the colors, if you wish, but odds are good that those logo colors work well with that fabric color.

You may see other logos where the check mark does not appear in the Approve Box. Examine these logos carefully because this may be the first time someone in your organization has ordered something with this fabric color. Make sure that your logo "looks right" on that color fabric.

If not, there are several ways to fix it.

If you wish, you can let our experienced Logo Specialists pick the colors. To do that, just check the "Let Queensboro Logo Specialist choose my colors for me" box.

When you're ready, just click the "Next Step" button.

Changing your logo colors


It's your logo and we believe that you have every right to have it look exactly the way you want it to look. That's why we created the Logo Lounge.

In the Logo Lounge, you can change the color of any element of your logo to best display on any color fabric. To get to the Logo Lounge, just click on your logo. Once there, you will see every element that makes up your logo. To change an element, just click on its box and it will be highlighted.

Now, all you have to do is pick a new color. You'll see a fine selection of our most popular colors underneath the logo elements display.

Click on a color and you'll see the color of the element change and, if you look at your logo display box on the right, you'll see the element change in your logo.

Don't like the change? Click on a different color. If you have the time and the inclination, feel free to play with any combination.

Nothing is saved in our system until you click on the "Approve Color Selections" button.

When you're happy with how your logo looks on that fabric color, click the "Save Color Selections" button.

You'll be asked whether it's OK to save your logo with these colors for this background.

If it is, click OK.

If it isn't, click Cancel and keep on changing colors.

Once you've clicked OK, just click on the big, friendly "Checkout" button to proceed.

When you're satisfied with all your logo color selections, just click on the "Next Step" button.

Verifying or updating your shipping address


If your shipping address is correct, just click the "Next Step" button a the bottom of the page. If not, make the necessary changes or click "Use Another Address" to add an address.

Delivery Dates and Deadline


This section will show you our Current Estimated Delivery Date for your order. Please note that this date is on a computer monitor, it is not set in stone. This is the estimated date we expect your order to arrive, and if complications arise, we will contact you.

If you need your order sooner than this date, please click "Request Rush Order" and fill in your desired date.

Our Customer Service group can be reached at 800-847-4478 if you would like to discuss Expedited Delivery Charges.

Credit Card Information


Enter your credit card information here, secure in the knowledge that Queensboro uses the most advanced Secure Socket Layer technology and protected servers to insure that your information is always safe.

Once you're satisfied that all your billing, delivery and credit card information is correct, it's time to return to the "Next Step" button for another satisfying click.

Reviewing and confirming your order


This page is a snapshot of your entire order. Please look it over closely.

If you need to make any changes to your Shipping Address, Billing Address, Payment Information, or Delivery Dates and Deadline click the "Previous Step" button at the top. If everything on your order looks correct, the time has come to hit the big, friendly "Confirm Your Order!" button.

Congratulations!

You should reach a page that says "Order Complete!" We recommend printing this page for your records.

If you have any questions or comments about how we can improve this Help section or our website, please Contact Us. It is through your suggestions and comments that we continue to improve our processes, procedures, and website.

Thanks again for shopping Queensboro.