Unconditional 10-Year Guarantee

These days, you'll find a lot of websites that write about the quality of their products. This should probably come as no surprise. "Quality" is a strong seven-letter word, and it is relatively easy to spell. Here at Queensboro, we appreciate words. We try to keep the notes from our world to yours informative and entertaining. In doing so, we've sometimes been accused of using way too many nouns, verbs, adverbs, and adjectives.

As much as we love words, we also know that our actions speak far louder than our sentences. That's why we strive to give you personal, professional, and friendly customer service from real people right here in scenic Wilmington, North Carolina. That's also the reason we back every product we sell with an industry-unique Unconditional Ten-Year Guarantee.

What does that mean?

To break it down to its simplest form, if you're not satisfied with anything you purchase from us in the first decade you own it, we don't want it cluttering up your closet. You can either exchange the offending item or return it for a full refund. We won't make you jump through hoops or strangle you with flashy ribbons of fine print before honoring our guarantee. You can shop with confidence, knowing that we are assuming all the risk.

How have we managed to stay in business with such a strong guarantee?

Since 1982, we've been providing high-quality (there's that word again) products and services to small- and medium-size organizations of all types. We know how to design products that will stand the test of time. By using the most modern equipment and paying attention to every detail, our highly skilled crew makes sure that your logo shines on each one item you purchase. Over the years, we've made friends with tens of thousands of people who rely on us to provide logo apparel at reasonable prices. They return to us time and time again because they know we stand behind our words. They refer us to their friends. By creating loyal customers, we have managed to survive and thrive through the economic changes of the past quarter of a century.

With a business model like this, we can't get away with shoddy merchandise at crazy prices. We have a promise to keep, and we keep it every working day. If we ever abandon that task, we will soon become extinct. Our foundation was built on a promise. Each and every member of the Queensboro team understands that keeping our promise is the key to our survival and success. Do you really want to settle for anything less when your image is at stake?

If you have any questions about this policy, please feel free to Contact Us or call (800) 847-4478 anytime between 8:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday. The friendly crew here at 1400 Marstellar Street will take the time to answer your questions. We want to do more than earn your next order: We want to earn your trust for years to come.